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Fenwick, which launched its first store in Newcastle in 1882, is known for premium shopping and dining, with categories across beauty, fashion, food and furniture.

The company continues to seek ways to use data to increase efficiencies, support operations and boost performance. Fenwick required an intuitive, fast and cost-effective system, armed with the best governance and able to scale in line with the company’s ambitions.

Fenwick has progressed its data transformation journey and innovation with the deployment of Qlik™ Cloud which is enabling the company to:

• Empower business teams with access to real-time data and analytics tools. Qlik™ empowers staff across the Fenwick business to access a single, up-to-date, and accurate version of product and stock data, no matter their location. Users can build their own reports and share these with the community, driving more informed and quicker decision-making, with some team member saving 2-3 hours a day on reporting with Qlik™.
• Improve stock transparency across the supply chain. The warehouse dashboard app allows teams to drill down into the 500,000 rows of stock data produced a day into a particular shelf or product held in the warehouse, enabling them to manage exceptions far more effectively.
• Optimize in-store customer experience to drive revenue. Improved analytics capabilities have also allowed store managers to optimize sales in the space they have available, tracking IoT devices that measure footfall to show teams where customers want to be in the store at a given time and enhance the overall customer experience.
• Embed a data-driven culture across Fenwick. By democratizing access to insights in real-time, Fenwick can not only manage but optimize its data, supporting future business growth and giving those on the shop floor through to the boardroom the confidence and alignment they need to face future challenges.

In the video below, you can watch interviews with the IT Manager and the Head of Logistics.